A note is a conversation you hold internally within your practice. Unlike an email, it is viewed only by members of your team.
Notes can be attached to a contact or piece of work, to provide context (we even recommend they do!)
You may also choose to assign a note to a colleague if an action is required from them. Assigning a note to someone means it will be added as a to-do item for them, and they will also receive a notification in Triage.